Refund policy
Effective Date: August 1, 2026
1. Overview
NOTE: THIS IS OUR REFUND, RESHIPMENT, AND EXCHANGE POLICY. RETURNS ARE ONLY ACCEPTED IN CIRCUMSTANCES OUTLINED BELOW; HOWEVER, REFUNDS MAY STILL BE ISSUED WITHOUT HAVING TO RETURN THE ITEMS AS OUTLINED IN THIS POLICY. ORDERS MAY BE CANCELED FOR A FULL REFUND IF PROCESSING HAS NOT BEEN INITIATED--USUALLY WITHIN 1-2 HOURS OF PLACING ORDER.
We want you to love your Push Thru It Activewear gear. If something isn't right, we're happy to help with a refund or exchange under the terms below. Because our items are made to order, we DO NOT accept returns/refunds for non-quality related issues such as wrong color or buyer’s remorse; however, exchanges may be allowed for sizing issues. If an order arrives damaged, defective, or misprinted, you can request a free reshipment or a refund. Please read the eligibility rules carefully before requesting a refund, reshipment, or exchange. UNLESS REQUESTING AN EXCHANGE FOR AN ELIGIBLE REASON BELOW, THERE IS NO NEED TO SEND THE ITEMS BACK, UNLESS OTHERWISE STATED, FOR APPROVED REFUND OR RESHIP REQUESTS.
2. Request Window
You have [30] days from the delivery date (or expected delivery date if packages never arrived) to request a refund, exchange, or reshipment for orders lost in-transit. Requests submitted after this window will not be accepted.
3. Eligibility Requirements
You're eligible for a free reshipment or refund if:
- The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue), or not as described (incorrect item).
- The package was lost in transit.
For quality issues, you'll need to provide a clear photo of the affected products in addition to your proof of purchase. If several items with the same design are affected, include one photo showing all of them together.
To qualify for an exchange, items must be:
• Unworn, unwashed, and unaltered
• In original condition with all tags attached
• Free of makeup, deodorant, self-tanner, or odor transfer
• Accompanied by your order number or proof of purchase
• Currently items are only exchangeable for sizing differences between the same item [please be sure to reference our sizing charts for each product as products should be true to size unless indicated]
Non-Returnable Items
The following items cannot be returned, refunded/reshipped, or exchanged unless they arrive damaged or defective:
• Final sale / clearance items
• Intimate items, such as underwear and sports bras
4. How to Start a Request
To start a refund, reshipment, or exchange:
• Email us at careteam@pushthruitactivewear.com or via our website’s Contact Us page form with your order number, request, and reason (include any product photos as outlined in the eligibility section as needed or upon request)
• We'll confirm your eligibility and send you return instructions for approved exchanges [WE DO NOT COVER COSTS OF RETURN SHIPPING LABELS FOR EXCHANGES], or confirm initiation of refund or reshipment request
• Pack the item securely in its original packaging where possible, if applicable
5. Return Shipping Costs for Exchanges
• Customers are responsible for return shipping costs for exchanges. We provide a prepaid return label option upon request where we can create the return label for you and deduct the cost of shipping from your refund. Upon approval of an exchange request, the return address information will be provided for the return shipping label.
6. Refunds or Reshipment
Once we receive and review your request, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please allow an additional 3–5 business days for your bank or card issuer to post the refund.
You may also choose store credit or an exchange for a different size or color, where available, for reshipment instead of a refund.
7. Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check your bank account again, then contact your card issuer, as posting times vary. If you've done this and still have not received your refund, contact us at careteam@pushthruitactivewear.com.
8. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
9. Contact Us
Questions about a refund, reshipment, or exchange? Reach our support team at careteam@pushthruitactivewear.com, our Contact Us page, or our website’s chat bot when available.